FAQ
How do I place my order?
To place an order:
1. Add the items you want to your shopping cart.
2. When you’re ready, you can check out through our website or with PayPal.
To use our website checkout, click the green “Checkout” button on the right side of the screen.
To pay with PayPal, click the PayPal button.
3. You’ll be taken to the Customer Information page, where you’ll need to enter your email address, name, and shipping address.
4. If you have a valid discount code, enter it in the “Discount” field on the right and click “Apply” so the discount is calculated.
5. Click “Continue to Shipping Method.” Double-check that your delivery address is correct (especially if it’s different from your billing address), then click “Continue to Payment Method.”
6. Enter your payment details. You can select the option to use the same address for shipping and billing if they match.
7. Once everything looks good, click “Complete Order.” You’ll see an on-screen order confirmation and receive a second confirmation by email.
If you run into any issues during checkout, just email us at service@vivswayo.com and we’ll be happy to help.
What if there are items missing or incorrect products when I receive my order?
If anything is missing or you received the wrong item, please email us at service@vivswayo.com. Include your order number and a photo of the issue (file size under 1 MB). We’ll gladly reship the correct item at no extra cost, and you can keep the incorrect item as a gift from us.
How do I know that my order has been successfully submitted?
You’ll receive an email confirmation that includes your order number and the details of your purchase.
I would like to change my items ordered. What should I do?
You can request changes to your order until 11:00 PM (PDT, GMT-7) on the same day it was placed. After that time, changes can no longer be processed. Please contact us at service@vivswayo.com to make a request.
How do I add items to my cart?
To add items to your cart:
1. Go to the product page of the item you want and select any options (size, color, etc.).
2. Click the “Add to Cart” button. You’ll be taken to your shopping cart page.
3. Enter the quantity you want in the “Quantity” field next to the item. From there you can keep shopping or proceed to checkout.
How do I view what’s in my shopping cart?
Click the Cart icon at the top of the page. You’ll see everything currently in your cart. From there you can update quantities or remove items.
How do I remove items from my cart?
Click the Cart icon in the upper-right corner of the screen. Find the item you want to remove and click the “Remove” link below the quantity field. The cart will update automatically.
How do I change the quantity of a particular item in my cart?
Click the Cart icon in the upper-right corner. Locate the item, then type the new quantity into the “Quantity” field. The total will update automatically.
What are the recommended browsers for this site?
Google Chrome, Safari, Firefox, and Microsoft Edge.
What are your payment options?
We accept major credit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal and Apple Pay.
How do I make payments using PayPal?
After adding items to your cart, click the PayPal button at checkout. You’ll be redirected to the PayPal site to complete the payment. Make sure your details are accurate for the fastest processing.
How do I use a discount code?
To use a promotional code, please follow these steps:
1. Add the items you want to your cart and click the green “Checkout” button.
2. On the Customer Information page, fill in the required fields.
3. Enter your discount code in the “Discount” field on the upper-right side of the page and click “Apply.”
4. Check the order summary to confirm the discount has been applied correctly.
What is your return & exchange policy?
Please see our Return Policy page for full details.
Our customer service team is available 24/7 and will respond to your inquiry as quickly as possible.
How to return your item?
Please contact us at service@vivswayo.com for return instructions and assistance.
What is your cancellation policy?
You may cancel your order until 11:00 PM (PDT, GMT-7) on the same day it was placed. After that time, cancellations can no longer be processed. To request a cancellation, email us at service@vivswayo.com.
Is ordering online secure?
Yes. We take the security of your information seriously. Our store uses SSL (Secure Sockets Layer) encryption to protect all credit card and personal information transmitted during checkout.
Is it safe to use my credit card on your website?
Yes. We process credit card payments through a secure payment gateway that encrypts all data using AES-256 encryption.
Is my personal information kept private?
Yes. Any information you share with us is kept private and confidential. We do not share, rent, or sell your personal information without your consent, except as required by law.