Privacy Notice

Thank you for visiting vivswayo, operated by Giant Gain Trading Limited (the “Company”). We are committed to delivering a reliable and secure shopping experience, and that commitment includes protecting your personal information.

This Privacy Notice explains what information we collect when you use our website and related services (collectively, the “Services”), how we use and share that information, and the choices you have regarding it.

By using the Services, you agree to the collection, use, and sharing of your information as described in this Privacy Notice, including the transfer and storage of your personal information in the United States, Canada, or Hong Kong. You also agree to our Terms of Use, which are incorporated by reference. If you do not agree, please do not use the Services.

Q: What information do we collect?

A: We may collect information from or about you in the following ways:

Information you provide directly: We collect information when you interact with us—for example, when you create an account, place an order, join our email list, leave a product review, participate in a promotion or survey, send a gift, or contact customer service. This may include your name, email address, shipping and billing addresses, phone number, and payment details.

Information about others: If you send a gift or message to someone else through the Services, we may collect that person’s name, email address, phone number, or shipping address.

Information collected automatically: When you visit our Site or interact with our emails, we and our service providers may use cookies, pixel tags, log files, and similar technologies to collect certain technical and usage information. This can include your browser type, device type, IP address, pages viewed, time spent on the Site, referring website, and interactions with our emails or ads. We may link this information with other data we hold about you to improve your experience and show more relevant content.

Information from third parties: We may receive additional information from third-party sources (such as address verification services or social platforms you connect with us through) to keep our records accurate or to better understand our customers.

Combination of information: We may combine information collected from different sources and across the devices you use.

Third-party analytics and advertisements: We may also use third-party advertising, analytics, and tracking tools to understand how the Site is used, improve our Services, and help deliver more relevant advertising. These third parties may use cookies, pixel tags, log files, or similar technologies. We do not control how these third parties use tracking technologies.

Q: What are my tracking options?

A: Certain features of the Site require cookies. By using the Services, you consent to our use of cookies. If you prefer not to accept cookies, some features may not function properly.

We use the following types of cookies:

Strictly Necessary Cookies – These are essential for the Site to function (for example, keeping you logged in and managing your shopping cart).

Performance Cookies – These help us understand how visitors use the Site so we can improve it. The information is generally used in aggregate form.

Functionality Cookies – These remember your preferences (such as shipping country or currency) to provide a more personalized experience.

Targeting Cookies – These are used to deliver relevant advertising and measure the effectiveness of campaigns. They may be set by us or by our advertising partners.

Our systems may not respond to every “Do Not Track” signal. We may use cookies or similar technologies to deliver more relevant advertising and to link data across devices you use.

To manage your advertising preferences or opt out of certain third-party cookies, you can visit:

Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices.

For Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout/.

General information about cookies: http://www.allaboutcookies.org/.

On mobile devices, you can also adjust your privacy and advertising settings.

We or our service providers may also use Flash cookies (Local Stored Objects) or similar technologies. These are managed differently from browser cookies. You can adjust Flash settings at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. Disabling Flash cookies may limit certain features.

Q: How do we use the information collected?

A: We may use the information we collect for the following purposes:

To process, fulfill, and track your orders, including payment processing, shipping, returns, refunds, and customer service communications.

To personalize your shopping experience and recognize you when you return to the Site.

To send you catalogs, newsletters, promotional materials, and other offerings from the Company or selected partners.

To provide customized content, targeted offers, promotions, and advertising on our Site or other platforms.

To improve our website, products, services, and overall customer experience.

To analyze usage trends in aggregated or anonymized form.

To protect the security and integrity of the Site and our business, including fraud prevention and risk management.

To respond to your questions, comments, and support requests.

As otherwise described to you at the point of collection.

Q: What information do we share with others?

A: We may share personal information in the following situations:

Company Affiliates: Within Giant Gain Trading Limited and any future affiliated companies.

Co-Marketing Partners: When you participate in joint promotions or services offered with third parties (those parties will be identified at the time).

Other Third Parties: With selected partners when we believe their offers may be of interest to you.

Legal Disclosures and Safety: To comply with legal obligations, respond to lawful requests from authorities, protect rights and safety, prevent fraud, or enforce our terms and policies.

Sale of Business: If the Company or its assets are sold, merged, or reorganized, your information may be transferred as part of that transaction. We will use reasonable efforts to require the recipient to handle the information consistently with this Privacy Notice.

Service Providers: With third-party providers that perform services on our behalf (such as payment processing, shipping, or analytics), limited to what is necessary for those services.

Aggregated or Anonymous Information: Non-identifiable aggregate or anonymous data may be shared for analytics, marketing, or other lawful purposes.

Text Marketing and Notifications (if applicable): By providing your phone number at checkout or subscribing to SMS updates, you agree that we may send you order-related messages (including abandoned cart reminders) and marketing texts. Message frequency will not exceed a reasonable number per month. You can opt out at any time by replying STOP or contacting us at service@vivswayo.com. We share phone numbers with our messaging provider solely to deliver messages and may track delivery and engagement for analytics.

Q: How can I view, update, or remove my information?

A: If you have made a purchase or have an account, you may contact our Customer Service team at service@vivswayo.com to request access to, correction of, or deletion of your personal information, subject to applicable law. We may need to retain certain information for legal or legitimate business purposes, and we will explain this if necessary.

Q: What choices do I have about receiving communications?

A: If you make a purchase, you may receive promotional emails and catalogs from us. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any message or by updating your preferences in your account. To stop receiving paper catalogs, please email us at service@vivswayo.com. You may also contact us at the same address for any other communication preferences.

Q: What are California Privacy Rights?

A: If you are a California resident, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email legal@vivswayo.com and include “Attn: California Privacy” in the subject line. Please allow up to 30 days for a response. You may submit this request once per year. Non-affiliated third parties are independent of the Company; please contact those parties directly regarding their practices.

Q: What about children’s privacy?

A: The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are under 18, you are not authorized to use the Services. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it. Parents may wish to use available parental control tools to help manage their children’s online activity.

Q: What about security?

A: We use physical, administrative, and technical safeguards to protect the information we collect. When you submit sensitive information (such as payment details), we transmit it using secure socket layer (SSL) technology. While we take these measures seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Q: What about other websites?

A: Our Site may contain links to third-party websites that are not affiliated with the Company. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Q: Where and for how long is my data stored?

A: Your personal information may be stored and processed on servers located in the United States, Canada, or Hong Kong and is subject to the laws of those jurisdictions. By using the Services, you consent to this transfer and processing. We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet our legitimate business needs, or as required by law. When information is no longer needed, we securely delete, destroy, or anonymize it.

Q: What if I live internationally?

A: Our digital operations are conducted, in whole or in part, in the United States, Canada, or Hong Kong. Regardless of where you live, by using the Services you consent to the transfer, processing, and storage of your personal information in these locations in accordance with this Privacy Notice.

Q: How do we communicate changes to this Policy?

A: We may update this Privacy Notice from time to time. Any changes will be posted on this page. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Notice.

Q: Whom do I contact if I have additional questions or concerns? How do I lodge complaints?

A: If you have questions about this Privacy Notice or our privacy practices, or if you wish to lodge a complaint, please contact us at service@vivswayo.com.

For unsubscribe requests or privacy-related inquiries, you may also write to the same address.

If you believe we have not adequately addressed your concerns, you may have the right to contact a supervisory authority in your country of residence or the U.S. Federal Trade Commission. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.